Recommended Books

  • Necessary Endings – Dr Henry Cloud
  • The 10X Rule – Grant Cardone
  • How good do you want to be? – Nick Saban
  • Quality Without Tears – Philip B. Crosby
  • Sam Walton – Made in America

Salinas Home Budget Plan  (Click to open xls) (click to open PDF)

Presentation Outline for 9/28/2017 (Click here for PDF)

Thanks to the Alexander City Chamber of Commerce, The Alexander City School System, and the students that have their minds made up.

  • Introduction
  • The Four Absolutes of Quality Management
  • Teamwork
  • Get Started Now
  • Book Keeping
  • Conclusion

“Quality is free. What costs money are the unquality things – all the actions that involve not doing jobs right the first time”

Philip Crosby
Views on Quality

Business trilogy: plan, control, improve

Statistical; continual improvement


Please customer

Meet/exceed customer needs

Zero defects




Fitness for use; freedom from trouble

Nonfaulty systems

Conformance to requirements






Four Absolutes of Quality Management

  1. The definition of quality is conformance to requirements, not goodness. (not subjective)
  2. Quality is achieved through prevention, not appraisal.
  3. The quality performance standard is zero defects, not acceptable quality levels.
  4. Quality is measured by the price of non-conformance, not indexes.

Process Model Worksheet 

  • All work is a process
  • Personal processes
  • Organization’s processes
  • Requirements are “filters”


Working on Teams


  • More knowledge and skills
  • Better communication
  • Different approaches to challenges (e.g. problems)


  • Commitment of time and money
  • Presence of “strong” personalities
  • Imposing decisions without considering alternatives
  • Not supporting team decisions

At the end of the day Somebody must own it…


Get Started Now

  • Research but not too much.
  • Use what you have.
  • Listen to the inner voice.
  • Be in the winners circle.
  • Success in a journey – not a destination.
  • Think BIG (water ladle principle)

Book Keeping

  • Keep very good records secure…
  • Record everything.
      • Names, dates, places, events, personal notes.
  • Keep a personal budget.


  • Have a hero
  • Be a hero
  • Don’t wait

The most important rule in business……

Have Fun!